Loader

Refund Policy

For any questions or concerns regarding Cannadips products, please contact us at hello@cannadips.eu

RETURNS

Here at Cannadips Europe, we have a 30-day return policy and will take back unused and unopened product within 30 days after the product has been delivered.

To be eligible for a return, your item must be unused and in the same condition that you received it. The product must also be in its original packaging. Cannadips products are sealed with two special tampering seals. Both seals must be fully in tact in the event of a return to be eligible. To ensure your returned product isn’t tampered with during logistics, we would like to request minimal two photos of the products with unbroken seals before the product is sent back.

If you receive a product that was damaged or have pouches missing, please describe the issue in detail as soon as you open the can(s) and we will work to address it accordingly. We would kindly ask you to attach as many relevant pictures in order for us to better assess the issue, it can also help to speed up the process.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again for any temporary transactions. Then contact your bank or credit card company, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@cannadips.eu.

SHIPPING

To return your product, please mail to:
Cannadips EU,
Attention: Cannadips Exchange, Logicor –
Warehouse Park składowa 15, 62-023 Żerniki Poland.

You may be responsible for paying the shipping costs for returning your item depending on the circumstances. Our standard policy is that shipping costs are non-refundable. If you receive a refund, the cost of original shipping may be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. All of the to-be-returned shipments will be traceable via our logistics partner.

Invite & Earn

X
Signup to start sharing your link
Signup
0
My Bag